FAQs

Hopefully we can answer your query here. If not, just drop us an email.

All our products are formulated by our own in-house chemists, and produced here in the UK. Formulating and producing in-house means we have complete visibility over our supply chain, and can ensure the best quality ingredients, manufacturing process and ultimately, products.

Yes. All our products are certified cruelty-free by Leaping Bunny. This means that not only do we never, ever test on animals – but our ingredient suppliers don’t either. Instead, we thoroughly test our formulas on willing humans, to make sure they’re all good and super-effective for your skin.

Yes. All our products are certified vegan by the Vegan Society.

Yes. All but three of our products have been certified organic by COSMOS, the leading international standard created by the five key European organic certification bodies. The 3 products aren't COSMOS Organic are Back-on-Track Booster (this contains lab-produced niacinamide), Brightening Booster (this contains lab-produced ascorbyl tetraisopalmitate (vitamin C)) and More than Moisturiser Rich - this contains bakuchiol, which although derived from a plant, is extracted using a petrochemical.

What does COSMOS certification mean?
This is a relatively new certification, and a great thing for the natural beauty sector. As a response to
the growing confusion over what ‘natural’ and ‘green’ meant, the COSMOS standard aim is to
safeguard the welfare of people and our environment, by setting strict and tightly regulated standards
which apply to every part of a products' supply chain. It’s voluntary, but we’re committed to working
hard to keep up our certification – because it’s one of the most important parts of our business.

Yes. We package our products in glass, the most easily and commonly recycled material. We also use sugar cane which is recyclable and industrially compostable. And as far as we can, we use recycled and recyclable plastic dispensers too. We’ll let you know how to recycle
the dispensers – some involve disassembling. We also ship our products in fully recyclable materials,
and our outer boxes are made from 100% recycled card.

Our products work extremely well together, but you can use them alongside other products too. We’d hate to create a line where you could ONLY use the products with each other (not good karma, that). Just make sure you always look at the ingredients if you’re using our product with something else. Our range is designed to work together, so there’s no doubling up of potent actives. If you’re unsure about how to use any of our products, give us a shout at hello@tandemskincare.co.uk or DM us on Instagram (@tandem_skincare).

Yes, definitely! We wanted to create a product line that worked for all skins. If you’re concerned, we’d recommend just taking it a bit easy with Easy Exfoliator – use it no more than three times a week, and carry out a patch test first. Or drop us a line at
hello@tandemskincare.co.uk and let’s chat.

We don't send out free samples on their own, but you can choose one free sample at checkout every time you order.

Congratulations! Yes, all our products are pregnancy and breastfeeding safe.

Yes, of course – we’re here to take the confusion out of skincare! We’ve included as much info as possible on this site on how to use your Tandem products, but if you’d like to know more (or have a specific question), just bob it into our inbox at hello@tandemskincare.co.uk or DM us on Instagram
(follow us @tandem_skincare). We’ll get back to you as soon as we can.

Nope. But that’s ace. We chose to be online only, so you get a better price, with no third party retail mark-ups. Plus, if you want to know anything (or just want to just say hiiiii), you can speak directly to us on hello@tandemskincare.co.uk or via Instagram (@tandem_skincare) – we’re right here. Hi!

Shipping is free in the UK for orders at a value of £30 and over on a 48 hour tracked Royal Mail service.

For UK orders under £30, shipping is £2.95 (48 hour tracked Royal Mail service).

You are also able to select next day delivery via DPD (£4.95).

We ship to a number of international destinations. Please check the Shipping dropdown at checkout for shipping costs.

Yes! We ship to most countries. Please check the shipping destination drop down at checkout.

We do everything online, so you can only place orders through our site. If you want to get in touch about anything else, we respond super-quick to emails or Instagram DMs. Just give us a shout on
hello@tandemskincare.co.uk or via Instagram DM (@tandem_skincare).

We’ll email you a confirmation as soon as you’ve placed your order. Then, once it’s been despatched, we’ll email you with a link to your tracking info.

If you want to change your order, just email us as soon as you can at hello@tandemskincare.co.uk.
Our warehouse team are pretty fast, so it’s best to catch them early and give them enough time to sort it for you.

Due to hygiene reasons we are unable to accept returns. However if your product arrives damaged or you believe it to be faulty please contact us within 7 days of receipt and we will look straight into it for you. We are unable to accept returns or issue refunds due to individual skin conditions or allergic reactions - please be sure to always read the instructions on the labelling as well as the full ingredients list.