Delivery & Returns
UK: Free Standard Shipping for orders £30 and over | £2.95 for orders under £30.
EU: Free Standard Shipping for orders €50 and over | €6 for orders under €50
US: Free Standard Shipping for orders $60 and over | $10 for orders under $60.
Rest of World: Free Standard Shipping for orders £60 equivalent and over | £15 for orders under £60 equivalent. Please be aware that customs duties may also apply and will be charged to you by your national tax authorities when the products arrive. Note: orders to the US under $800 do not currently incur customs duties.
Non Faulty Products:
At Tandem, we want you to be happy with every purchase you make with us.
If for any reason you aren't completely satisfied or you change your mind, you may return any product for a full refund or replacement (as appropriate) within 30 days of receipt of your order.
Please return to Tandem Returns, 15 Pennard Road, London, W12 8DW.
We recommend that you return products via Registered Post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Tandem Skincare will not be responsible for parcels lost or damaged in transit. A refund or replacement can only be issued once goods are physically received at Tandem Skincare HQ.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as 'received damaged'.
If your goods are received as faulty or damaged once opened please contact us at firstname.lastname@example.org with 48 hours of receiving your order.
Please note that we may require images of any damages for our records.